The intelligence layer
Surplus Core.
The brain inside every pod.
Our proprietary software runs the store. It sees the shelf, predicts demand, and prices and restocks in real time. And it gets sharper with every transaction across the fleet.
How Core thinks
Surplus Core.
The brain inside every pod
Perceive
Collects data from the pod environment and external sources. Understands context and intent.
Reason
Analyzes, correlates, and generates insight using advanced models and logic.
Act
Executes the best action using connected systems and real-time data.
Learn
Captures outcomes, refines models, and continuously improves performance.
Connected. Continuous. Compounding.
Every pod runs this closed loop. Every loop strengthens the network. Every interaction makes the system smarter.
Six layers
Six layers. One operating system.
Centrally controlled. Continuously learning. Built to compound.
Predictive demand
Forecasts what each building needs, SKU by SKU. Restocks before the shelf is empty.
AI-Shield
High-accuracy loss and fraud detection that learns continuously across every deployed pod.
Automated logistics
One platform routes restocks, replenishment, and service across every location.
Dynamic pricing
Prices adjust to demand, freshness, and inventory in real time, updated across the fleet at once.
Resident identity
App-gated entry and frictionless checkout tie every pod to the Surplus One membership.
Fleet operations
Live dashboards, remote support routing, and predictive maintenance from one control center.
By the numbers
Engineered for the millisecond.
0.1s
SKU recognition on exit
99%+
Computer-vision accuracy
<8ms
Real-time price updates
24/7
Open, zero on-site staff
The data flywheel
Smarter with every transaction.
Surplus Core is the only retail brain trained on first-party, in-building demand. Each pod makes the next one better.
The result compounds. By pod 1,000, the forecasting edge is unbridgeable, and it cannot be replicated from outside the network.
One brain. Every pod.
Push once. Update the whole fleet.
Assortment, pricing, promotions, and model upgrades deploy from the Surplus Operations Center to one pod, or every pod, in real time. No overnight batches.
- Remote monitoring, support routing, and predictive maintenance
- Per-property dashboards: revenue, baskets, demand, NPS
- Fleet-wide assortment and price changes, instantly
- Real-time sync, no overnight batch jobs
One update reaches the entire network at once.
Built to clear every standard.
The intelligence layer is also the security layer. Payments, identity, and resident data handled to enterprise standards.
Payments
PCI-DSS Level 1
Tokenized card on file on enterprise-grade payment rails. Surplus owns the merchant relationship.
Identity
Biometric, on-device
Encrypted on device, with card and NFC fallback and resident opt-out.
Data
Encrypted end-to-end
AES-256 at rest, TLS 1.3 in transit. Per-property data isolation and configurable retention.
Controls
SOC 2 on roadmap
Network isolation from building systems. Continuous monitoring from the Surplus Operations Center.