Legal
Privacy Policy
A plain-language summary of how Surplus handles information.
Overview
This Privacy Policy explains how Surplus AI, Inc. (“Surplus,” “we,” “us”) collects, uses, and shares information when you visit surpluspods.com, use the Surplus app, or shop at a Surplus pod. This page is a plain-language summary and not legal advice; a full policy is available on request.
Information we collect
We collect information you provide directly, such as your name, email, and details you submit through our forms, and information collected automatically when you use our services, such as device and usage data. At a pod, we process transaction and, where enabled, entry-authentication data needed to operate autonomous checkout.
How we use information
We use information to operate and improve the pods and app, process purchases and memberships, provide support, personalize the assortment and experience, communicate with you, and keep our services secure.
How we share information
We share information with service providers who help us operate, with property partners in aggregate and de-identified form for reporting, and as required by law. We do not sell your personal information.
Your choices
You can opt out of marketing emails at any time, and you may request access to or deletion of your personal information, subject to legal limits. Contact us to exercise these rights.
Contact
Questions about privacy? Email concierge@surpluspods.com and we’ll help.
Last updated 2026. This summary may be updated from time to time.